Warranty

All products supplied by Homewood Leisure are covered by warranty or guarantee.  The length this depends on the product and the whether the product is supplied new, used or a consumable item.

Guarantee

All products supplied new sold are offered with a guarantee.  During the guarantee period, we warrant to repair, replace or refund the product due to issues that are consider manufacturing defects.  The length of this guarantee can vary depending on the product sold.

Second-hand products will be offered a ninety-day guarantee.

Manufacturers Warranties

On many larger items such as hot tubs or pools the manufacturer may themselves offer a warranty (known as a manufacturer’s warranty) that is in excess of what is required under legislation.  This may vary from manufacturer to manufacturer, or by product. please talk to your sales representative to confirm what warranties are provided with the product.

Insurance Backed Warranties

In some cases, an Insurance backed warranty may be offered or available.  This is not part of a manufacturers warranty, but backed by an insurance company   What is covered may depend on the level of cover taken out or the payments made.  Please see your cover document for details of what is covered.

Exceptions.

Warranties and Guarantees do not cover misuse, damage or neglect.

Further Information

For further information please talk to your sales representative.

Christmas and New Year Break

Our showroom is now closed until the 11th of January 2021.  However if you need Gas or water treatment products, we will periodically be checking our voicemails so please leave us a message with your name and number and we will call you back at the earliest opportunity.

Coronavirus update December

As much of Kent and Sussex has entered tier 4,  Homewood Leisure will be operating a phone and collect service, or  for larger orders a delivery service for local customers
Please:
1) Call to reserve and pay for your products
2) Let us know the time you would like to collect and we will confirm that we have a collection slot available.
3) When you arrive, knock on the door and we will bring your products to you, while maintaining social distancing.
Please do not arrive without a confirmed collection and reservation.
Please check your tier and abide by Government Guidance and legislation for your area.
Many Thanks
Homewood Leisure

01424 883352