Calor Gas – Emergency

General advice

  • If you suspect a leak, ring the Calor Emergency Service on 03457 444 999 but call 999 immediately if there is any sort of fire
  • Carefully assess the situation before approaching
  • Wear the right personal protection equipment, including clothing
  • Ensure there is a safe route of access and escape available
  • Stay upwind of any fire or escaping LPG
  • Avoid coming into contact with the LPG, as it can cause severe cold burns and saturate clothing which may subsequently catch fire
  • NOTE: Any vessel involved in a fire may suddenly rupture. Change in the size or noise of the fire may be an indication, but there may be no warning. IF IN DOUBT, DO NOT APPROACH.
  • Shut all the valves on the tank/cylinders and the emergency control valve outside your house by turning them clockwise, if it is safe to do so
  • Call the fire brigade immediately and tell them that LPG is involved
  • Keep the tank or cylinders cool by spraying with water – if it is possible and safe to do so
  • Establish an exclusion zone around the incident
  • Leaks may be identified by smell, noise or frost at the source, by soapy water or a gas detector
  • NEVER SEARCH FOR LEAKS WITH A NAKED FLAME
  • Do not use electrical switches
  • Isolate the leak by turning off all the valves on the tank/cylinders and the emergency control valve outside your house
  • If the vessel is portable, move it to a safe place if possible
  • Open all doors and windows for ventilation
  • For large leaks, use water sprays to assist dispersal of LPG gas and protect vulnerable vessels
  • Cut off or reduce the supply of fuel at source, wherever possible
  • Call the fire brigade immediately and tell them that LPG is involved
  • Check the contents indicator and pressure gauge on the tank, if fitted
  • Turn off the gas tap at each appliance
  • Shut all the valves on the tank/cylinders and the emergency control valve outside your home by turning them clockwise
  • Restrict access to the area
  • Close available valves to isolate the vessel
  • Limit the pressure by spraying with water until the damage can be assessed

Calor has announced that it plans to discontinue some of the cylinder sizes from the 1st of February 2023.

The cylinders being discontinued are the the Cube, 3.9kg Propane, 4.5kg Butane, 6Lite Propane and 12kg Butane. You can exchange the cylinder with the next size up in the range.

Please note that the 4.5kg butane will require a new regulator when changing to a 7kg Butane.

Current CylinderExchange toNew Regulator
Required
More Info
Cube Butane7kg ButaneNo7kg Butane will not fit the cube heater
3.9kg Propane6lg PropaneNo
4.5kg Butane7kg ButaneYesSee Calor video https://www.youtube.com/watch?v=IU9enQDDmqU
6kg Lite Propane6kg PropaneNo
12kg Butane15kgButaneNo

To see the Calor news article click here.

Information correct at the time of posting (14th September 2022) and provided from the Calor gas website.

For further information please visit the calor gas website.